Effective date: August 14, 2026

Giddens Brothers Plumbing, Heating and Air (“Giddens Brothers,” “we,” “us,” or “our”) respects your privacy. This policy explains the personal information we collect through this website, our phone and email communications, service requests, and related business interactions; why we use it; when we disclose it; and the choices available to you.

Information we collect

Depending on how you interact with us, we may collect the following categories of information:

• Identifiers and contact information: name, postal or service address, email address, telephone number, IP address, device identifiers, and similar identifiers.
• Service and commercial information: requested services, appointment and project details, estimates, transactions, customer-service history, and property or equipment information you provide.
• Internet and network activity: browser and device type, pages viewed, referring page, timestamps, approximate location derived from an IP address, and interactions with our website and advertisements.
• Communications: information contained in forms, emails, text messages, telephone calls, feedback, photographs, or other material you choose to provide.
• Consent records: cookie choices, marketing preferences, SMS opt-in status, and related timestamps or technical records.

We collect information directly from you, automatically from your browser or device, and from service providers that help us operate our website and business.

Purposes for collecting and using information

• Responding to inquiries and providing plumbing, HVAC, remodeling, fireplace, and related services.
• Scheduling, estimating, performing, billing for, and supporting requested work.
• Operating, securing, troubleshooting, and improving our website and business.
• Measuring website and advertising performance when you have permitted the applicable cookie category.
• Sending service communications and, only where permitted, marketing communications.
• Preventing fraud, protecting our rights and property, and complying with legal obligations.

Cookies, analytics, advertising, and consent

Strictly necessary technologies may operate to provide website security, maintain your consent choices, and enable basic functions. Nonessential analytics and advertising technologies are blocked until you make an affirmative choice through our CookieYes consent banner.

Google Tag Manager and any Google analytics or advertising tags placed through it are not loaded before you consent to the Analytics or Advertisement category. If you reject nonessential cookies, these tags remain blocked. You may change or withdraw your choice at any time using the consent-preferences icon displayed on the website.

We also honor an enabled Global Privacy Control signal by preventing our Google Tag Manager container from loading. Browser “Do Not Track” signals are not standardized and may not produce the same result.

When we disclose information

We may disclose information to service providers and contractors that perform services on our behalf, such as website hosting and management, form and email delivery, scheduling, customer communications, security, consent management, analytics, advertising, payment support, and professional services. These parties may use information only as allowed by their agreements with us and applicable law.

Our website uses WordPress and Elementor to provide website and form functionality and CookieYes to manage consent choices. Google technologies may be enabled only after the applicable consent described above. We may also disclose information when required by law, to protect rights or safety, in connection with a business transaction, or at your direction.

Sale, sharing, and targeted advertising

We do not sell or rent personal information for money. We do not sell or share mobile telephone numbers or SMS opt-in information with third parties for their own marketing. Certain analytics or advertising disclosures may be considered “sharing” for cross-context behavioral advertising under California law. Those technologies are blocked unless you affirmatively permit the applicable cookie category. You can opt out or withdraw consent through the consent-preferences icon, and we honor Global Privacy Control as described above.

Forms and communications

Information submitted through a service-request form is used to respond to your request and provide related customer service. Submitting a service request does not by itself enroll you in recurring marketing messages.

If you separately check an SMS marketing box, you agree to receive the messages described next to that box. Consent to marketing messages is not a condition of purchase. Message frequency may vary and message and data rates may apply. Reply STOP to opt out or HELP for assistance. We do not share SMS opt-in information with third parties for their own marketing.

California privacy rights

To the extent the California Consumer Privacy Act or another California privacy law applies to us or to a particular request, California residents may have the right to request access to, correction of, or deletion of personal information; to receive information about collection, use, and disclosure; to opt out of sale or sharing; to limit certain uses of sensitive personal information; and to receive equal service without unlawful discrimination for exercising a privacy right.

To submit a request, email giddensbros@yahoo.com or call 209-745-4328. Please describe the request and provide enough information for us to reasonably verify your identity and locate relevant records. An authorized agent may submit a request where permitted by law, subject to appropriate verification.

Retention and security

We retain information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and consent records, resolving disputes, and meeting legal, accounting, tax, warranty, and safety requirements. Retention depends on the nature of the information and our legal and operational needs.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No transmission or storage system can be guaranteed completely secure.

Children

Our website and services are intended for adults seeking home or business services and are not directed to children under 16. We do not knowingly collect or sell personal information from children under 16.

Third-party websites

Links to third-party websites are provided for convenience. Their privacy practices are governed by their own notices, and we encourage you to review them before providing information.

Changes to this policy

We may update this policy to reflect changes in our practices, technologies, or legal requirements. The effective date above identifies the latest revision.

Contact us

Giddens Brothers Plumbing, Heating and Air
604 N Lincoln Way
Galt, CA 95632
Phone: 209-745-4328
Email: giddensbros@yahoo.com